Due to the handmade nature of our products we do not accept refunds. Exchange is welcome however we suggest reviewing the size guide and asking any questions before ordering. We are more than happy to help. We will not accept exchanges after 14 days of product arriving at nominated address. 

If the order is a custom request or has been altered from it's original specifications (eg: arms are next size up from the body) we are unable to exchange. 

To exchange a product, we ask this be returned to ownsit! in it's original condition and at the customer's expense. Please include a postage paid satchel, with your name and return address so we can return the new order. Please keep the tracking sticker so as you are able to track your order once returned. 

Each order is carefully inspected prior to postage. If you believe you item is faulty, please notify us via email within 2 days of receiving your item.