TERMS AND CONDITIONS
We hope you love our products. Most of all, we want you to be happy so please read the following terms and conditions to ensure satisfaction.
Handmade right here in Melbourne, Australia. At ownsit! we pride ourselves on creating a quality ethical product. We hope you love your new jacket, vest or headwear as much as we have loved handmaking it right here in Melbourne, Australia for you. Despite all efforts to ensure the highest quality product is provided to our customer, due to the handmade nature of our ownsit! collections, items may have some slight imperfections or variations.
Fabric and textile design - ownsit! source the highest quality fabric from local suppliers and all fabric is thoroughly checked for quality and faults. Due to the nature of handmade and digitally printed fabrics there may be slight imperfections in the digital prints/textile design but do not in anyway deter from the function of the item purchased.
One of a kind - While our best efforts are made to replicate all ownsit! products as pictured, due to the nature of handmade the textile design may vary on each jacket, vest or head wear. Each customer will receive a truly unique ownsit! garment or accessory, how cool is that?
Textile design and fabric licensing - The ownsit! textile designs remain the property of ownsit! and the commissioned artists.
ownsit! designed property - Our signature ownsit! designed jacket, vest and head wear remain the sole property of the ownsit! trademark and should not be replicated in any way.
Intellectual property - All content contained on the ownsit! website or via our social media channels remain the property of ownsit! and can not be replicated or reused without prior consent. Unauthorised use is prohibited.
Images and sharing - We love to see you share your ownsit! style. We may from time to time re-share your shared or tagged content on any of our ownsit! platforms, inclusive of email marketing, social channels and website. Should you wish for your images not to be used or re-shared please contact us in writing.
Images on the ownsit! platforms are a mix of ownsit! photos, customer images and stock images via our amazing suppliers which are not the property of ownsit!
Jackets - alterations
Alterations requested to a jacket after original purchase is made and order has been received by buyer, will incur a minimum $50 alterations fee. Additional costs may be incurred depending on the alterations required - a discussion will be had prior to alterations to confirm additional price.
Buyer will also be required to cover shipping costs to and from ownsit! for alterations to be made.
Alterations may include but not limited to, sizing up in sleeves, adding pockets etc.
Fabric packs - ownsit! is delighted to see what you create and encourage your making mind to wonder, however due to the licensed nature of these designs, fabrics are strictly for personal use only.
Tees and sweaters are ethically handmade in Australia by rad women. We also stock a line of sweaters and tees ethically supplied by women led businesses outside of Australia- most commonly the USA. Tees and sweaters are also sourced via Australian suppliers, these are imported. Screen Printing of garments occurs in Melbourne with a small handmade business, sight imperfections may occur due to the nature of the printing process. Exchanges are welcome if the correct size and colour is available and in stock. Please take the time to read our detailed size guide or email firstname.lastname@example.org to discuss sizes to ensure the garment is right for you in an attempt to avoid exchanges.
Sweaters are pre made (unless specified otherwise) and supplied to ownsit! from a range of reputable suppliers. All garment fabrics and materials are listed on the product pages and due to the nature of some fabrics blends minimal pilling may occur.
Tees and sweater care - Please take precaution when caring for tees and sweaters. Slight defects may occur from day to day wear, particularly on areas that receive the most abrasion. Our suppliers work with the highest quality wholesale sweatshirt available and all items are thoroughly quality checked prior to shipping.
Laybys - ownsit! offer laybys on all available ownsit! jacket styles because we don't want anyone to miss out. We get it...bills, kids and life's interruptions and a pay cycle that doesn't play ball means it's not possible for everyone to invest in their jacket outright. How it works:
- Initial deposit payment is required of $60, this will be listed as 'sale' price at checkout.
- Shipping fee will be added to layby/sale price at initial checkout.
- Laybys are for an eight week duration with fortnightly pay pal or bank transfer payments required.
- A payment reminder will be sent via email fortnightly.
- Layby can be finalised earlier than the eight week allocated timeframe.
- Production of Jacket will commence once product has been paid in full.
- Layby order will be void and cancelled and deposit held if layby is not paid in full by the eight week cut off.
- You must provide jacket design name in the 'notes' section at checkout.
Faulty products - Got a faulty garment? please contact us at email@example.com within 2 days of receiving your item with specific details and images of the fault. In the unlikely event that an item is deemed faulty, the purchaser will be provided with a store credit excluding postage costs. It is the discretion of ownsit! whether an item is deemed faulty and the faulty garment MUST be returned to ownsit! prior to store credit being supplied. The purchaser is expected to return the faulty item to ownsit! at your own expense.
Refunds are strictly not offered on change of mind purchases or sale items. Should you believe you are entitled to a refund please contact us within two days of your order being placed or received to discuss your options. Please note all items and orders are carefully inspected for quality control prior to postage. All refund decisions will be made at the discretion of ownsit! in line with Consumer Affairs Victoria and the ACCC policies.
Exchanges - Not quite the right fit or what you expected? ownsit! does offer exchanges but please refer to our detailed size guide and get in contact if you have any further size questions, we are more than happy to assist you with sizing. Still not happy with your size? Should you require an exchange please contact firstname.lastname@example.org within two days of receiving your order. Should your size not be available for exchange, a credit note will be offered. The exchange will be processed once the original purchased item is returned, at the buyers expense, in its original and re-sellable condition within seven (7) business days. If the exchange is for a handmade or preordered product the correct size will need be remade or reordered, preorder turnaround times may apply. Should you require alterations to your original piece alteration fees apply. Original postage costs will not be refunded and the buyer is required to check out at the shipping link provided for the correct size garment to be returned.
Exchanges are not available for sale items.
Order Cancellation - You are welcome to cancel an order provided production has not commenced or item has not been shipped. Should you chose to do this a credit note will be applied to your order. The credit note is valid for purchase of any other store product, if the item was on sale with initial purchase this does not automatically sale discount will be applied to future purchase. If new items purchased are on sale you are welcome to the discount during the sale period. If offered a discount code outside of sale periods these items are to be processed in a new transaction, not via the credit note.
Ready to Ship Jackets - No exchanges of refunds can be offered for ownsit! "ready to ship" jackets.
Inventory Issues - From time-to-time we can experience inventory shortfalls which come about due to supplier stock issues, website malfunctions, inventory oversell etc. These occurrences are rare, however if they do occur, we request patience and kindness as we are a small business and it is likely the issue is out of our control. We absolutely hate disappointing our fabulous customers and will always aim to rectify as best we can, however regrettably will may need to refund your order.
TOTAL RRP is inclusive of 10% GST for all products.